Our Wigs and Hairpieces Policy

 North Island NZ : $5.95
South Island NZ: $8.95
Rural NZ: $12.95
Australian orders : $35.00

• Most wig manufacturers add and discontinue styles and colours on a regular basis without informing Umoja.co.nz beforehand. We will do everything possible to avoid substitutions providing we can contact you on time. Please make an effort to post a second colour choice or second wig style choice of your order comments so that we can still fill your order if your original selection is either on backorder, or has been discontinued. 
• If a customer wishes to contact us about an issue, we require a Purchase Order Number for the transaction you are inquiring about. If you leave a phone message inquiring about an order, it must be clear and the Purchase Order Number must be provided. Emails must also include the Purchase Order Number and the brand and style of the item(s) you are inquiring about.
• We respect our Customer's right to privacy, and all orders are shipped in standard plain or brown boxes. 
• We consider our site to be "Transgender Friendly" and will process orders, and/or respond to all emails, phone calls or written correspondence from anyone interested in our products, regardless of gender preference or affiliation.
• Umoja.co.nz  Hours of Operation: Monday – Friday 8:30 a.m. to 5:00 p.m
• We will take orders online 24 hours, 7 days a week. Weekend orders will be processed on Monday morning.

• Orders must be received in our office by 10:00 am Auckland Time, Monday through Friday (excluding holidays) to be processed the same day. If immediate order processing is required, the order must be placed through our secure online order form, by fax.
• Due to internal order processing policies of some of our suppliers, there may be a one-business day delay in processing orders even when an order is received by 10:00 a.m. Auckland time. 
• All sales are final on the following items: Hair pieces and Costume Wigs, Costume Accessories, Headwear, Hair care Accessory items. 
• When a credit card transaction is declined or comes back as invalid due to incorrect information provided by the Customer, we will impose a fee of $5.00.
• We reserve the right to require payment by

 There are several ways in which you can pay for your purchase:  

 

• Credit Cards- We accept the following  credit cards: Visa and MasterCard  All Credit Card charges will appear as Umoja Hair Products Ltd
  NOTE: Credit cards are charged upon order placement. If we are unable to fulfil our obligation to ship any order, we will refund the amount charged to the original credit card.
• and for orders where the Customer's shipping address and billing address do not match exactly will not be accepted by our system
• Direct Credit- Payment may be made directly into our Kiwi bank account. If you choose this payment method you will be supplied with the account information when you confirm your order. Please show your order number as reference.  Any bank charges charged by the bank must be paid by the customer.

In case of back order delay, or discontinued item(s), Customer will be contacted and given the option to wait for any out of stock item(s), select another item(s), opt for an in-store credit, or cancel this portion of the order.

 IMPORTANT: 

Our current shopping cart system does not allow for in-store credits to be automatically subtracted. Therefore, in order to use your in-store credit, you must place your order by phone, fax, or mail. The appropriate Invoice Number and the amount of the credit card must be referenced, and this amount will be manually subtracted when we process your order in-house. 

 Prices are subject to change without notice.

We do our best to check for accuracy all information provided to our Customers. However we cannot be responsible for typographical errors on our site, in printed catalogues, or pricelists which result in incorrect pricing, colour availability, or product description. We appreciate hearing from our customers when such errors are found.

 Cancellation Policy 

• Orders cannot be cancelled or changed once placed due to the automatic processing system. Please carefully check your order before submitting.
• Customers who cancel due to back order are exempt from this.
• If an order is cancelled after placing it or the shipment is returned for any reason a 50% cancellation fee will be charged.
• Unusual transactions flagged during the authorization process may be required to establish an account with Umoja. Account set up includes faxing a cardholder signature on a sales slip and copy of the cardholder’s valid NZ. Driver’s license. If an order is cancelled because a customer refuses to set up an account a 20% cancellation fee will incur.

Discreet Shipping

All orders shipped from Umoja.co.nz. Will not mention the word "wigs" anywhere on the outside of the shipping package. Your shipment will be delivered discreet usually in a generic brown cardboard box and the shipping label will state: UMOJA.

Personal Information

All your personal information is kept private. All information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered in order to keep your personal information private. Periodically Umoja.co.nz may run an inventory special. These specials are exclusive to our website and are sent as electronic notices. At any time you may unsubscribe to our notices by sending an unsubscribe email to sales@umoja.co.nz

Online Order

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards could be made in the following way:

* You will be asked to fill out information.
* Your name (to make sure no one is fraudulently using your card)
* Your billing address (to make sure you are authorized to use the card)
* Your telephone number (so we can reach you for further information)
* Your email (so we can send order confirmations to you)
* Your credit card type, number and expiration date.

Shipping Information

Please note: If shipping address differs from billing address the company reserves the right to send orders to the billing if the shipping address cannot be verified.

Order Processing

Your order will be processed within 3-10 business days of you place your order. Most orders are placed with the manufacturer upon processing your order, some are from our warehouse. 

Tracking your Order

We send a shipping confirmation e-mail after we or manufacturer ship the item(s). Please call our office 09 414-4466 or e-mail us sales@umoja.co.nz if you do not receive the confirmation e-mail.

Shipping Delays
We do NOT take any responsibility for late shipments . If you need additional information, please let us know! orders@umoja.co.nz

IMPORTANT NOTE:CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

Copyright

• All content included on this site, such as text, graphics, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Umoja.co.nz or its content suppliers and protected by New Zealand and International laws.
• The compilation of all content on this site is exclusive property of Umoja.co.nz and protected by New Zealand and International copyright laws.
• All software used on this site is the property of Umoja.co.nz or its software suppliers and protected by New Zealand and International copyright laws.